Castle Rock Water
The Town of Castle Rock and Castle Rock Water understand that our residents are experiencing unique hardships with the COVID-19 pandemic. Castle Rock Water continues to provide safe and reliable water service throughout our community. We have made accommodations for our crews to be in the field, and there should not be any disruptions in water service.
At this stage of the declaration of emergency, we are continuing to identify ways to assist our customers. Starting on March 13, 2020, Castle Rock Water suspended disconnections of water service until further notice, due to non-payment, and we are also waiving late fees. We already have options for customers to establish payment plans. Castle Rock Water has also developed a customer assistance program for our residential and small business customers who are experiencing financial hardships during this emergency. Please visit CRgov.com/CRWaterCares for details. Other community resources can be found at Douglas County Human Services (303) 668-4825 / www.douglas.co.us. We will keep our community informed as additional resources become available.
Securing our future drop by drop
In 1900, the Castle Rock Journal highlighted our role as a leader in long-term water planning and conservation. After 130 years, Castle Rock Water continues this leadership role and takes
to heart its responsibility to protect and preserve the Town's precious resource.
We take our mission very seriously - to provide our community with exceptional service that protects public health and balances social, environmental and fiscal responsibilities in a sustainable manner.
Castle Rock Water is municipally-owned and provides three distinct water services - drinking water, wastewater and stormwater.
Our drinking water service consists of several treatment plants and the distribution systems to provide safe, reliable water to Town residents and businesses.
Water service includes acquiring the sources of water and ensuring supply for our customers now and in the future. As part of this service, we also protect public health by providing safe drinking water and sufficient supplies for fire safety.
WastewaterWastewater is the proper conveyance and treatment of the used water from homes and businesses. Castle Rock Water manages the sewer lines and systems for wastewater in the Town and is a directorial partner in the regional wastewater treatment facility.
Castle Rock Water also manages stormwater which is the rainfall, snow melt and runoff that flows through our community. Stormwater management minimizes flooding and maintains water quality.
We welcome an engaged community and invite our customers to stay informed with how Castle Rock Water serves our community and is making huge strides in ensuring a strong water future.
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Award winning service
We take great pride in our service and our goal is to be a national leader among water utilities, focused on customer satisfaction and delivering outstanding quality and value. The following accomplishments show we are on our way!
Pursuing Excellence - Gold 2016-2019
First water provider in the state to earn the highest ranking by the Colorado Department of Public Health and Environment for actions taken for going above and beyond regulatory compliance.
Environmental Leadership Program – Gold 2017-2019Awarded by the Colorado Department of Public Health and Environment to companies voluntarily going beyond compliance with state and federal regulations, increasing sustainability and commitment to continual environmental improvement.Our sustainability efforts and Environmental Policy identify our focus toward environmental stewardship and sustainability.
Region Water Taste Test - 1st in 2015, 2nd in 2016
Castle Rock continues to be one of the best tasting waters in the region as recognized by the Rocky Mountain Section (Colorado, New Mexico, Wyoming) American Water Works Association.
Excellence in Operations Management - Cartegraph
National customer recognition for implementation and cost savings parameters.
Town of Castle Rock Environmental Design AwardAwarded for instituting green energy practices in construction and operation of the Plum Creek Water Purification Facility.
American Council of Engineering Companies - Engineering Excellence Merit AwardExcellence in the design and performance of the Plum Creek Water Purification Facility.
Five-Year Strategic Plan 2019-2023Planning is what ensures the Town has a sustainable water future, especially given changes in growth, economic conditions and climate. The Five-Year Strategic Plan is a detailed framework that will help guide Castle Rock Water in meeting the needs of a growing community with a focus on advancements in technology and full utilization of the resources of the department. This plan builds on the successes and achievements of the previous plan by continuing to diversify supply sources, increase sustainability, provide better service to our customers and make investments in our organization and employees.
The key strategies listed below sets objectives and goals for the department:
- Strategy 1: Ensure long-term water
- Strategy 2: Support, engage and inspire our team
- Strategy 3: Enhance customer satisfaction
- Strategy 4: Maintain financial sustainability
- Strategy 5: Optimize infrastructure
- Strategy 6: Demonstrate industry leadership
View a copy of the strategic plan.