Customer Resources

Our Services

Water billing provides support to more than 22,000 customer each month for all water services within Town limits. Castle Rock Water services include: water, wastewater, stormwater and water resources.

Our customers include residential and commercial, schools, churches, bulk water used during construction, multifamily, and greenbelts.

H2O Access: Connect to your water, your way

H2OAccess is currently down

  1. H20access, the online account and payment portal, is currently down. You can make payments by visiting Town Hall (100 N. Wilcox St.) or Castle Rock Water (175 Kellogg Court) from 8 a.m. to 5 p.m., Monday through Friday. There is also a drop box at 175 Kellogg Court available 24/7. Sorry for the inconvenience.

Setting up new service

Contact us at 303-660-1373 to set up new service in the Town. Generally, the title company or landlord is responsible for setting up new water accounts.

Contact us

On occasion, your call may be answered by voice mail because we are assisting other customers. If this occurs, leave a message, including your account number, name and telephone number. We make every attempt to return your call within 24 hours. You can also email us.